Our client is a fast-growing start-up transforming the way travelers access the internet while abroad. Established in 2018, it has been offering dependable connectivity solutions across more than 200 destinations worldwide.
With a dynamic and international team of over 500 members spread across the globe, the organization is committed to ensuring stress-free travel experiences for its users.
We are seeking a dynamic and detail-oriented Operations Manager to oversee and optimize the daily operations of this innovative technology-driven organization. The ideal candidate will be responsible for ensuring seamless processes across various departments, enhancing operational efficiency, and delivering an exceptional experience to its customers. This role is pivotal in driving growth, ensuring scalability, and fostering a culture of continuous improvement.
Your Responsibilities
The role of the Operations Manager is to maintain and grow the current technical infrastructure, adapting it to the strategic plan for the next few years.
- Lead a team of 10 people including an Operations Lead and Data Analysts.
- Develop and implement effective operational strategies aligned with business goals.
- Manage and oversee current contracts for the MVNE solution, SMDP+, and roaming IMSI sponsors as the main technical contact.
- Maintain and enhance technical and operational relationships with current vendors.
- Ensure Customer Support has necessary tools and features to deliver high-quality service using the MVNE solution.
- Serve as the primary escalation point for all issues related to the MVNE solution for both internal and external stakeholders.
- Develop an 18-month roadmap to ensure platform stability and redundancy, conducting DRP and BCP annually.
- Review and approve maintenance plans to safeguard the business operations 24/7, including contingency plans.
- Participate in decision-making and implementation of new features, software updates, and key developments for the MVNE ecosystem.
- Contribute to the development of new features to ensure Carrier Teams and Customer Service have access to necessary tools.
- Identify pain points in customer journeys and implement solutions to address them.
Your Profile
- Computer Science Engineering or Telco technical engineering.
- Minimum 10 years of experience within the area of IT / Systems / Operations.
- Must demonstrate knowledge managing critical systems and SLAs with vendors.
- Knowledge of Core network elements and / or BSS / OSS architecture.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Proficiency in operational tools, core networks, architecture and databases.
- Proven experience in MBMI (Make-Buy-Move-Improve) and MBMO (Make-Buy-Move-Optimize) operations.
- Strategic thinking with good negotiation skills.
- Ability to manage multiple projects and prioritize effectively.
- Adaptability to thrive in a fast-paced, innovative environment.
- You have great communications skills and a fluent level of English
Your Benefits