Customer Proximity Specialist

Full-time I Madrid

Flexible Working Hours
Further Development
International projects
Our client is a leading multinational company in the FMCG industry with a rich history and a reputation for high-quality products and innovative marketing strategies.

In the past years, they have established a state-of-the-art Global Digital center in Madrid, dedicated to driving the transformation into a fully global digital and agile company. This new hub aims to leverage cutting-edge technology and top talent to ensure they remain at the forefront of the industry.

Your Responsibilities

  • Become a part of the international team
  • Bridge the gap between the customer needs and technical solutions
  • Gather requirements from commercial departments in Southern Europe (focus on Spain, France, Italy)
  • Be involved in testing new tech products and services
  • Participate in Incident Management: qualify incidents and orient them to the right teams
  • Gather insights and user feedback to support the updated Change Management plan

Your profile

  • Good knowledge in the product domain scope
  • Change management skills & tools knowledge
  • Salesforce Sales Cloud and/or Salesforce Consumer Goods Cloud
  • Strong communication skills, with the ability to talk with both technical & non-technical stakeholders
  • Collaboration & teamwork, with the ability to work in an agile development environment
  • Fluency in French and English, knowledge of other languages is of advantage

The Offer

  • Join a dynamic, collaborative, and innovative team at the company´s Digital Hub in Madrid
  • Shape the path of cutting-edge products and drive product innovation forward
  • Access to career development opportunities and global technology advancements
  • Competitive salary and additional corporate benefits
  • Tickets restaurant
  • Flexible working hours and remote options
  • Sanitas healthcare and life insurance included
  • Annual profit participation


  • If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 103,508 preferably through our ISG career portal or via email.

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