As a Senior ServiceNow Technical and Functional Consultant, you will lead and manage the implementation, customization, and optimization of ServiceNow solutions for our clients. You will work closely with business stakeholders, technical teams, and developers to ensure the platform is aligned with business objectives and technical requirements. Your expertise will be instrumental in driving ServiceNow success across various modules, including ITSM and ITOM, and ensuring the highest standards in both functional and technical delivery.
Role Introduction:
We are seeking a skilled and experienced Senior ServiceNow Technical and Functional Consultant to join our client's team in Madrid. This is a hybrid role that combines both technical and functional expertise in ServiceNow. The ideal candidate will have 5-10 years of experience working with ServiceNow, with a deep understanding of both the technical configuration and functional aspects of the platform. If you are a hands-on consultant with a strong track record of delivering high-quality ServiceNow solutions and driving business transformation, we want to hear from you!
Key Responsibilities:
- Lead and deliver complex ServiceNow implementations, enhancements, and integrations, ensuring the platform is aligned with business needs.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Provide expertise in both technical and functional aspects of ServiceNow, including ITSM, ITOM, and other modules.
- Customize and configure ServiceNow applications, workflows, and integrations using JavaScript, ServiceNow scripting, and other tools.
- Lead the design and implementation of ServiceNow solutions, ensuring best practices, scalability, and performance.
- Perform system integrations, data migration, and troubleshoot complex issues.
- Offer technical guidance and mentorship to junior consultants and developers.
- Ensure smooth communication and collaboration between business teams, technical teams, and stakeholders.
- Manage and contribute to project timelines, ensuring milestones are met.
- Stay current with the latest updates and features in the ServiceNow platform.
Required Skills & Qualifications:
- 5-10 years of experience in ServiceNow consulting, with expertise in both technical and functional aspects.
- Strong knowledge and hands-on experience in ServiceNow modules such as ITSM, ITOM, and others.
- Experience in configuring and customizing ServiceNow workflows, applications, and integrations.
- Strong technical skills with proficiency in JavaScript, ServiceNow scripting, and other development tools.
- In-depth understanding of ITIL processes and ServiceNow best practices.
- Proven experience in managing and leading complex ServiceNow projects from start to finish.
- Excellent problem-solving and troubleshooting skills.
- Ability to effectively communicate with both technical and non-technical stakeholders.
- Fluency in both English and Spanish (spoken and written).
Preferred Skills:
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certification.
- Experience with Agile methodologies.
- Familiarity with additional ServiceNow modules beyond ITSM and ITOM, such as HRSD, CSM, or Security Incident Response.
What We Offer:
- Competitive salary and benefits package.
- Hybrid work model, with flexibility to work both remotely and from our Madrid office.
- Opportunity to work on high-impact projects with leading-edge technologies.
- Professional development and training opportunities.
- Collaborative and supportive team environment.
If you are interested in this challenging position we are looking forward to receiving your comprehensive application for
ref.no. 105,561 preferably through our
ISG career portal or via email.
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